So I've actually emailed my account rep on this digital ticket question last week but I haven't heard back yet.
This is the excerpt from our invoice:
"Beginning in the 2020 season, tickets will be issued in the form of "mobile tickets" which can be displayed on a mobiledevice using (i) the TFC app, (ii) TFC Account Manager, or (iii) a phone's Apple/Android wallet.No paper tickets will be issued except on an exception basis as determined by MLSE."
There isn't any criteria listed for when they will allow an exception but I'll post something once they respond.
My issue is not that I don't have a smart phone - I do - my issue is that the organization I currently work for (and who provides and pays for my phone) took on a confidential project for the Federal Government and anyone working on this project was required to delete all non essential apps for security reasons and when I got my phone back from IT the TFC app had been deleted and its now locked so I can no longer add any apps . I'm hoping to project will be completed before next season but I don't know and I don't want to renew and find out that I'll need to go buy another phone/plan just to go to the TFC matches as I'm already paying a fair bit for my tickets. My renewal this year for 2 tickets is $3400 (including taxes) and last year was $3,068 so about an 11% increase. (I've been a season seat holder since the beginning)
As for the digital tickets being a "green" initiative it's sort of true but I don't really buy that it makes a significant difference. In the overall season ticket holder package the green savings for the physical tickets would account for very little of the overall package i.e. they're still sending us a package (courier service, gas, packaging), there's still a scarf (dyes, processing of yarn, manufacturing) and probably still some fancy book with high end paper and colour printing that most of us just throw out anyway. If they were really committed to green initiatives they would eliminate all of it and go completely digital.
The reality is its saving them money on print costs for the tickets which means they're directly pocketing more of the money we're giving them (which is more than last year)....but I have been told I'm overly cynical