I want to complete this survey one way as a consumer and another way as an industry member so I'm just going to leave it - fuck bots, don't get me wrong (I'd answer that way for both ways of answering).

Last year, Rihanna played a half-empty but sold out show at Wembley. Bots/scalpers scooped the tickets and then people wouldn't pay the prices - that's sad on so many levels.