Quote Originally Posted by Initial B View Post
Late to the party on this but this quote struck me...

Are the ticket reps not telling him something or are these numbers accurate? Based on the discussion here, you would think renewals are at 50% or less.
They have every incentive to lie here and pretty much no penalty for doing so.

I wouldn’t put a number on it but my bet is run-off is more than normal and probably a headache for people internally to explain to their bosses.