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  1. #1
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    Default Toronto FC 2021 Member Scarf email

    Just got notification for shipment of 2021 scarf - checking address and whatnot.


    The address they provided me in the email is NOT me, and is some poor soul named Victor.
    However, the address in my ticketmaster account is correct.

    Anyone else having this issue?
    Seems like a pretty good data breach if they screwed up the email merges

  2. #2
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    Its apparently ALL of us.

    MASSIVE privacy issue

  3. #3
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    Yup...me too...just put a call in and they are "experiencing high call volume"...also cannot access my own account on line presently as it doesn't recognize my email address?...red card needs to be issued to someone.

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    I got my notification as well. Similar issue, wrong name and wrong account number.

    Quote Originally Posted by samuraizero View Post
    Just got notification for shipment of 2021 scarf - checking address and whatnot.


    The address they provided me in the email is NOT me, and is some poor soul named Victor.
    However, the address in my ticketmaster account is correct.

    Anyone else having this issue?
    Seems like a pretty good data breach if they screwed up the email merges

  5. #5
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    Same here. Whoever Tony R is - your scarf is on the way!

  6. #6
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    a offseason like no other,i got somebody in newmarket,we can meet half way
    Last edited by reggie; 02-18-2021 at 01:15 PM.

  7. #7
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    100 % botched !

  8. #8
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    Wow - account numbers, names and addresses..... 20,0000+ people. Not good
    Toronto 'til I die although still a Leeds fan at heart...


  9. #9
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    dont worry curtis is working on this,is interviewing every staff member 6 times should have a answer in 6 mths on why this happend

  10. #10
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    With mine the name, account AND address are not mine.

    Gonna cost ML$E a small boat load of cash now that the new laws around paying for data breaches is in place
    Hello, 911? It's Quagmire. Yeah, it's caught in the window this time.

  11. #11
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    I got a guy in the hammer.
    At least being in Sauga we can meet on the GO train on the way to BMO lol
    Toronto FC,#CMNT & #CWNT, Scotland, Heart of Midlothian FC, Tottenham Hotspur FC
    "The Harder the Struggle, The Greater the Reward" - @OsoJ92

    AWAY DAYS - CHICAGO August 2017, MONTREAL March 2018

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    Is anyone actually responding? They obviously know by now everything was wrong. Way to make the simple act of receiving your scarf a pain in the ass by making 20,000 people call in and sit on hold for hours to correct it!

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    Everyone? I guess there's no need to phone TFC then.

    On the bright side, I know who to swap scarves with!

  14. #14
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    Logged in to my Account Manager and all is still good in terms of my address, name and account number (removed my credit card on file just to be safe, especially since we don't need to make SSH payments anytime soon)
    Toronto FC,#CMNT & #CWNT, Scotland, Heart of Midlothian FC, Tottenham Hotspur FC
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    Kind of shocked they haven't sent an update here for this to say "oops"

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    Quote Originally Posted by red-o View Post
    Kind of shocked they haven't sent an update here for this to say "oops"
    Seriously. It's all over social media too. Not showing themselves to be good stewards of people's private information! I'd be apologizing fast if I were them.

  17. #17
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    Quote Originally Posted by Cas87 View Post
    Logged in to my Account Manager and all is still good in terms of my address, name and account number (removed my credit card on file just to be safe, especially since we don't need to make SSH payments anytime soon)
    i cannot find my account number, nor credit card...name and address only

  18. #18
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    Quote Originally Posted by alex andrew View Post
    i cannot find my account number, nor credit card...name and address only
    Go to your invoice for 2021 -- credit card is usually there (if you clicked off to save it for future payments).
    If you click to print the invoice, your account number is listed under your address on the printable version.
    Toronto FC,#CMNT & #CWNT, Scotland, Heart of Midlothian FC, Tottenham Hotspur FC
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    AWAY DAYS - CHICAGO August 2017, MONTREAL March 2018

  19. #19
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    Quote Originally Posted by Canary10 View Post
    Seriously. It's all over social media too. Not showing themselves to be good stewards of people's private information! I'd be apologizing fast if I were them.
    I agree something quickly to say 'Oops' should have already been done.
    But, they may also be checking their database, all of them not just TFC, to ensure that this was a simple mistake and nothing more serious to then provide an update with the most information they can have (i.e. 'no payment information was shared') -- I doubt my alternative is true knowing MLSE's incompetence in the past but fingers crossed (its all I can do at the moment)
    Toronto FC,#CMNT & #CWNT, Scotland, Heart of Midlothian FC, Tottenham Hotspur FC
    "The Harder the Struggle, The Greater the Reward" - @OsoJ92

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  20. #20
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    Me too..received email but not me, been waiting for a call back for over 2 hours....Dan your scarf is n the way

  21. #21
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    The only redeeming thing I have seen from this entire issue. This comment.
    Play-by-Play Commentator for League 1 Ontario.
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    Road Trips: LA Galaxy, FC Cincinnati, Montreal (x2), Columbus (x3), NYCFC, NY Red Bulls, DC United, Atlanta, and Seattle!

  22. #22
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    Quote Originally Posted by Cas87 View Post
    Go to your invoice for 2021 -- credit card is usually there (if you clicked off to save it for future payments).
    If you click to print the invoice, your account number is listed under your address on the printable version.
    thank you very much !

    i can see the rectangle showing the card, then ****^^^^ ( last four digits ), but cannot access it, lol, my mouse is tired of clicking around

  23. #23
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    Quote Originally Posted by Canary10 View Post
    Seriously. It's all over social media too. Not showing themselves to be good stewards of people's private information! I'd be apologizing fast if I were them.
    Social media yes
    Media no

    Funny that ???
    Hello, 911? It's Quagmire. Yeah, it's caught in the window this time.

  24. #24
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    Credit card number probably safe. The account manager goes to the Ticketmaster portal. This email was just scarf/contact info stupidity.

  25. #25
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    I got the same. Account number and address of someone else instead of me. I guess I can assume someone else received my name and address and account number. Thanks MLSE for keeping my information confidential. What a disaster....

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  27. #27
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    it was fixed for me !

  28. #28
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    Yup, new emails out - came in during the Mars Landing so didn't notice.

  29. #29
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    Quote Originally Posted by OgtheDim View Post
    Yup, new emails out - came in during the Mars Landing so didn't notice.
    Yep the Mars landing was the distraction they needed. ( :

    Remember The Man, The Legend, The Goal 5-12-07 and All That #9 Left On The Pitch, Thanks For The Memories !!!

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    Notice how they're apologizing for sending me someone else's info and not for sending my info to someone else.

 

 

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