Something that I have noticed quite frequently over the years, typically during mid-summer matches, is the issue with some ticket holders being frustrated with the standing sections. I imagine they are given or sold tickets from SSH who are away on vacation, and show up (with kids in many cases) only to find a wall of humanity standing in front of them.
One the one hand I feel for the person who purchased the seat as their experience may not be what they expected. On the other, it's a real pain in the a$$ for for the regular SSH to explain the standing policy/expectation/tradition and generates a negative vibe to everyone involved. Sometimes the BMO staff may move the person complaining however in one case i had to explain the standing section policy to a BMO usher (probably covering for a regular's vacation). Probably happens with the flag-waving as well I would imagine.
Personally, when I give my tickets away in 118 I always 'warn' whomever is taking them that it's a standing section.
Anyway, any thoughts from the group? I may recommend to the club that they state the policy very boldly on all standing section tickets in order to reduce the problem.