Real Sports online ordering warning!

[Petor]

If you are going to buy something from Real Sports do it in person, NOT online!!!

Ordered a women's small away jersey(onyx) and a matching ladies black cap for a combo birthday-xmas present(birthday cap-xmas jersey).
I thought that the hat looked great and she loves black so it was win win, or so I thought.


My order was waiting on my porch when I got home.
When I opened the parcel I noticed that the jersey was correct but the hat was one of those cheap red ones!!!
They don't even have a red women's cap listed on their web site!!!

Called them up, the first girl I talked to appologised and said that I could come down to RS to exchange it.
Well, since my friend's birthday was coming up soon I thought about it.
I asked her to put one of the black caps away for me with my name at the desk so I was sure that there was one when I got there and that I wouldn't have to explain it all over again.
She said ok and put me on hold to do it.
After a while she came back on and said that they don't have any of those black caps!
I asked when will they be getting more, she didn't know.
So I asked for a full refund as I didn't want either if that was the case.
She told me to come down to Real Sports anytime for a refund.
I said sorry, you sent me the wrong stuff, you pick it up.

Passed on to manager...
Manager says that I can come down and exchange it for the proper item.
I told the manager that the person I talked to before said you don't have it in stock.
Put back on hold....
Comes back on, says they will mail me a courier label, all I would have to do is supply the box to return it for a refund.
I asked if I could use the box they sent it in, they paused and then agreed! :P

I know it sounds like sour grapes,
beware, you have been warned!

PS: Funny thing is, is that it is still listed as in stock!
https://shop.realsports.ca/detail/2699

[Red CB Toronto]

If you are going to buy something from Real Sports do it in person, NOT online!!!

Ordered a women's small away jersey(onyx) and a matching ladies black cap for a combo birthday-xmas present(birthday cap-xmas jersey).
I thought that the hat looked great and she loves black so it was win win, or so I thought.


My order was waiting on my porch when I got home.
When I opened the parcel I noticed that the jersey was correct but the hat was one of those cheap red ones!!!
They don't even have a red women's cap listed on their web site!!!

Called them up, the first girl I talked to appologised and said that I could come down to RS to exchange it.
Well, since my friend's birthday was coming up soon I thought about it.
I asked her to put one of the black caps away for me with my name at the desk so I was sure that there was one when I got there and that I wouldn't have to explain it all over again.
She said ok and put me on hold to do it.
After a while she came back on and said that they don't have any of those black caps!
I asked when will they be getting more, she didn't know.
So I asked for a full refund as I didn't want either if that was the case.
She told me to come down to Real Sports anytime for a refund.
I said sorry, you sent me the wrong stuff, you pick it up.

Passed on to manager...
Manager says that I can come down and exchange it for the proper item.
I told the manager that the person I talked to before said you don't have it in stock.
Put back on hold....
Comes back on, says they will mail me a courier label, all I would have to do is supply the box to return it for a refund.
I asked if I could use the box they sent it in, they paused and then agreed! :P

I know it sounds like sour grapes,
beware, you have been warned!

PS: Funny thing is, is that it is still listed as in stock!
https://shop.realsports.ca/detail/2699

Sorry to hear that, so what hat did they send you?

[FRANKIE65]

Sorry to hear. I ordered three items last month...no problem. You'd think after you spoke to them they'd at least change it to out of stock?

[Petor]

Sorry to hear. I ordered three items last month...no problem. You'd think after you spoke to them they'd at least change it to out of stock?

Well, looks like they woke up, the item has been taken down.

Now I have to wait for them to send the shipping label so I can send it back.

[Petor]

Sorry to hear that, so what hat did they send you?

Plain old red one.