Disappearing Tickets?
This afternoon I decided to forward my tickets to myself, so I could have them for printing or forwarding to a friend (since I won't make tomorrow's match).
The tickets never arrived, but in my Account Manager, they are marked as "Forwarded" and I can't access them to send them again.
I tried to contact my rep, but she is long gone. Has anyone had this issue? Any ideas?
Toronto FC baby...best team everrrrrrrrrr -Jozy
I'd check your junk mail folder. If you have access to your email via web, you might try and check your junk mail folder there too. Good luck.
If it isn't resolved, I will sue them for you.Originally Posted by Jack
I think if you go to the box office, they can print you a ticket.
Hi Jack or anyone interested:
I can't make it to tomorrow night's game, because of work commitments. First game missed this season, hopefully the only one. So, I have a ticket available in Section 116, Row 6, Seat 22.
I would that seat taken, so if interested please send me a private message. First respondent will get it.
I had tickets forwarded to me, didn't get them for a week (I thought gee email has become slower than Canada Post). They did appear in my account right away, although I couldn't print them or even see them
I had a similar issue earlier in the year. I called the main GOAL line and asked to talk to any rep. The guy that picked up said I just need to send him an email with the name of the person who will pick it up at the box office and he will have the tickets waiting for them. I did just that and the person was able to pick up the tickets at the box office. There is usually always one rep working the Saturday of the game starting around 9AM. For the CNE they have to pay grounds admission but you get it reimbursed at the box office when you pick the tickets up. Good luck.
Thanks guys. I'll keep an eye out tomorrow and try to contact someone.
Toronto FC baby...best team everrrrrrrrrr -Jozy
happened to me too! 3 days ago
the manager is wonky sometimes
ive seen it take up to a day to forward the tickets to my email, even though you get the verification email saying they were sent.
the norm is 15 minutes though
This happened to Suds for the CCL match...
His pdf file was corrupt, so it wouldn't print, but it also didn't appear in his e-mail, but dissapeared from his account when he forwarded...
It appears there's a bug, virus, etc in the computers generating the files - and this should be looked into...
Now that we have two people with the same problem, you have to wonder how many others it would happen to if they tried to forward/print their tickets...?
Perhaps (and I'm no computer person at all) the file was forwarded, a virus was found by hotmail or whatever-email and blocked it coming in - but it would already be gone from account manager...
Carts...
"...Money wasn't tight, but it like, it wasn't right..."
One of my pdf files was corrupt after a fresh download from ticketmaster, first time in 5 years.
I just re-requested the tickets and a fresh download happend with a different number.
Weird though.
I can't re-request mine. The system has them as "forwarded".
Toronto FC baby...best team everrrrrrrrrr -Jozy
Moderator
Same thing happened with me. I emailed my rep and didn't get a answer. Tried to call her and didn't get an answer. Eventually, I contacted the customer service line and they resent it to me.
Kinda frustrating that my rep is unable to resolve these issues for me, though.
Did the USA , of all countries, just fix soccer? - C. Ronaldo, May 27th commenting on the FBI-led investigations into fraud and corruption throughout FIFA.
You'll need to call the club - doesn't matter if you get your rep or not...
Once I forwarded tickets to the wrong e-mail address (I blame Bluenose, guy gave me the wrong address lol!) and I just called the main ticket line - got forwarded to a rep that was on call, and they fixed it ASAP...
I'd do that sooner over later - especially if this happens to others and the phones light up...
Carts...
"...Money wasn't tight, but it like, it wasn't right..."
exact same thing happened to me.
my rep cancelled and re-emailed the tix.
i said it might be a bigger problem...he didn't seem to care.
No one answers the phone.
Toronto FC baby...best team everrrrrrrrrr -Jozy
I called my rep directly. He called back saying a ticket would be waiting for me at the box office. You'll need to pay to get into the Ex. He said to make sure I got a receipt and the box office would refund the fee to enter the Ex.
I also noted in my account manager there was another contact you can email if you have an issue with tickets
My rep doesn't answer, either.
I'm sending messages to whoever I can get. We'll see what happens, I guess.
Toronto FC baby...best team everrrrrrrrrr -Jozy
do you still have Mr. Paul's Contact info??
It did happen to me with my Buffalo Bills tickets, which is powered through the same ticketmaster engines. Fortunately it was the first preseason game and I went to the stadium anyways to get them reprinted. But it happened to a couple pairs. I emailed the team and league, and never got a reply (after several attempts).
I think it's as much a ticketmaster issue.
This would definitely have to be a ticketmaster problem.
I had a corrupted PDF this season two. The tickets aren't 'mine' as in I don't have access to the account manager, but the real 'owner' forwards the tickets to me (which I appreciate). I'm not sure what he had to do to resend them to me, but now I check that every PDF opens before as soon as he sends them to me.
on a note of disappearing tickets, anyone missing the sept 20th game in their acct manager?
jack had the issue with champs league...only got my tauro ticket...yet dallas and pumas had been forwarded to me at the same time
Yes ... I just noticed the same thing. I'd swear it was there previously.
Oh well, lots of time to sort that one out.
I just noticed my Tauro tickets have disappeared as well. I am assuming it'll have to do with the extra tickets for compensations but I sent an email anyway.
With it being game day, and the end of an unusally hectic week for the front office, I'd encourage everyone who has noticed this to ignore it until next week ... I suspect many if not most people are effected; and this will be easily rectified for everyone.
I've got a few choice things I'd like to say to them about how the evacuation was handled on Wednesday ... but I don't think it's the right time.
Craiger had this problem last weekend. He ended up gettting a hold of a rep who took care of him I believe.
Having just checked my account manager I'm kinda ticked to see that I now have 2 sets of tickets for the sept 20th game. I want a refund not a second set of tickets to a game I have already bought a pair to.
Jack,
did they tell you what the issue was?
is it a ticketmaster thing?
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