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Just got notification for shipment of 2021 scarf - checking address and whatnot.
The address they provided me in the email is NOT me, and is some poor soul named Victor.
However, the address in my ticketmaster account is correct.
Anyone else having this issue?
Seems like a pretty good data breach if they screwed up the email merges
Its apparently ALL of us.
MASSIVE privacy issue
Yup...me too...just put a call in and they are "experiencing high call volume"...also cannot access my own account on line presently as it doesn't recognize my email address?...red card needs to be issued to someone.
I got my notification as well. Similar issue, wrong name and wrong account number.
Quote:
Originally Posted by samuraizero
Same here. Whoever Tony R is - your scarf is on the way!
a offseason like no other,i got somebody in newmarket,we can meet half way:facepalm:
100 % botched !
Wow - account numbers, names and addresses..... 20,0000+ people. Not good
dont worry curtis is working on this,is interviewing every staff member 6 times should have a answer in 6 mths on why this happend
With mine the name, account AND address are not mine.
Gonna cost ML$E a small boat load of cash now that the new laws around paying for data breaches is in place :)
I got a guy in the hammer.
At least being in Sauga we can meet on the GO train on the way to BMO lol
Is anyone actually responding? They obviously know by now everything was wrong. Way to make the simple act of receiving your scarf a pain in the ass by making 20,000 people call in and sit on hold for hours to correct it!
Everyone? I guess there's no need to phone TFC then.
On the bright side, I know who to swap scarves with! :)
Logged in to my Account Manager and all is still good in terms of my address, name and account number (removed my credit card on file just to be safe, especially since we don't need to make SSH payments anytime soon)
Kind of shocked they haven't sent an update here for this to say "oops"
Seriously. It's all over social media too. Not showing themselves to be good stewards of people's private information! I'd be apologizing fast if I were them.Quote:
Originally Posted by red-o
i cannot find my account number, nor credit card...name and address onlyQuote:
Originally Posted by Cas87
Go to your invoice for 2021 -- credit card is usually there (if you clicked off to save it for future payments).Quote:
Originally Posted by alex andrew
If you click to print the invoice, your account number is listed under your address on the printable version.
I agree something quickly to say 'Oops' should have already been done.Quote:
Originally Posted by Canary10
But, they may also be checking their database, all of them not just TFC, to ensure that this was a simple mistake and nothing more serious to then provide an update with the most information they can have (i.e. 'no payment information was shared') -- I doubt my alternative is true knowing MLSE's incompetence in the past but fingers crossed (its all I can do at the moment)
Me too..received email but not me, been waiting for a call back for over 2 hours....Dan your scarf is n the way
https://cdn.discordapp.com/attachmen...8-13-31-51.png
The only redeeming thing I have seen from this entire issue. This comment.
thank you very much !Quote:
Originally Posted by Cas87
i can see the rectangle showing the card, then ****^^^^ ( last four digits ), but cannot access it, lol, my mouse is tired of clicking around
Social media yesQuote:
Originally Posted by Canary10
Media no
Funny that ???
Credit card number probably safe. The account manager goes to the Ticketmaster portal. This email was just scarf/contact info stupidity.
I got the same. Account number and address of someone else instead of me. I guess I can assume someone else received my name and address and account number. Thanks MLSE for keeping my information confidential. What a disaster....
Check out this tweet at https://twitter.com/TorontoFC_STM/status/1362495016443252741/photo/1
it was fixed for me !
Yup, new emails out - came in during the Mars Landing so didn't notice.
Yep the Mars landing was the distraction they needed. ( :Quote:
Originally Posted by OgtheDim
Notice how they're apologizing for sending me someone else's info and not for sending my info to someone else.