Originally Posted by
ensco
Why would you say this so emphatically?
I know something about the statistical use of customer surveys. If you want a price decrease, you are worse off, if you respond.
I obviously don't know for sure what they are doing with this, but here's a pretty educated guess: overall response rate, and how fast you responded, are likely the critical thing they are measuring. They compare it to last year and develop a relative "engagement" score. That's likely to have the biggest correlation to "likelihood to renew".
What you actually say in this survey, well, sure it could be put to good use by a management that cared, and it may make you feel better, but imho it doesn't really matter.