Originally Posted by
ensco
That's not what I'm criticizing them for. I'm all for honest-to-goodness marketing and sincere customer service/interaction.
But I find certain things (like maybe this book, caveat I haven't seen it) are more cynical/manipulative, frankly the town halls and the empty statements there such as "we'll be ready for opening day, guaranteed" are Exhibit A.
It's bigger than MLSE, it's about the modern world, it's sadly common in corporate and political life, and I react negatively to it wherever it's done.