Toronto FC 2021 Member Scarf email

[samuraizero]

Just got notification for shipment of 2021 scarf - checking address and whatnot.


The address they provided me in the email is NOT me, and is some poor soul named Victor.
However, the address in my ticketmaster account is correct.

Anyone else having this issue?
Seems like a pretty good data breach if they screwed up the email merges

[OgtheDim]

Its apparently ALL of us.

MASSIVE privacy issue

[gunnerken]

Yup...me too...just put a call in and they are "experiencing high call volume"...also cannot access my own account on line presently as it doesn't recognize my email address?...red card needs to be issued to someone.

[Boddington]

I got my notification as well. Similar issue, wrong name and wrong account number.


Just got notification for shipment of 2021 scarf - checking address and whatnot.


The address they provided me in the email is NOT me, and is some poor soul named Victor.
However, the address in my ticketmaster account is correct.

Anyone else having this issue?
Seems like a pretty good data breach if they screwed up the email merges

[Cactusnick11]

Same here. Whoever Tony R is - your scarf is on the way!

[reggie]

a offseason like no other,i got somebody in newmarket,we can meet half way:facepalm:

[alex andrew]

100 % botched !

[andyc]

Wow - account numbers, names and addresses..... 20,0000+ people. Not good

[reggie]

dont worry curtis is working on this,is interviewing every staff member 6 times should have a answer in 6 mths on why this happend

[bones]

With mine the name, account AND address are not mine.

Gonna cost ML$E a small boat load of cash now that the new laws around paying for data breaches is in place :)

[Cas87]

I got a guy in the hammer.
At least being in Sauga we can meet on the GO train on the way to BMO lol

[Canary10]

Is anyone actually responding? They obviously know by now everything was wrong. Way to make the simple act of receiving your scarf a pain in the ass by making 20,000 people call in and sit on hold for hours to correct it!

[nfitz]

Everyone? I guess there's no need to phone TFC then.

On the bright side, I know who to swap scarves with! :)

[Cas87]

Logged in to my Account Manager and all is still good in terms of my address, name and account number (removed my credit card on file just to be safe, especially since we don't need to make SSH payments anytime soon)

[red-o]

Kind of shocked they haven't sent an update here for this to say "oops"

[Canary10]

Kind of shocked they haven't sent an update here for this to say "oops"

Seriously. It's all over social media too. Not showing themselves to be good stewards of people's private information! I'd be apologizing fast if I were them.

[alex andrew]

Logged in to my Account Manager and all is still good in terms of my address, name and account number (removed my credit card on file just to be safe, especially since we don't need to make SSH payments anytime soon)

i cannot find my account number, nor credit card...name and address only

[Cas87]

i cannot find my account number, nor credit card...name and address only

Go to your invoice for 2021 -- credit card is usually there (if you clicked off to save it for future payments).
If you click to print the invoice, your account number is listed under your address on the printable version.

[Cas87]

Seriously. It's all over social media too. Not showing themselves to be good stewards of people's private information! I'd be apologizing fast if I were them.

I agree something quickly to say 'Oops' should have already been done.
But, they may also be checking their database, all of them not just TFC, to ensure that this was a simple mistake and nothing more serious to then provide an update with the most information they can have (i.e. 'no payment information was shared') -- I doubt my alternative is true knowing MLSE's incompetence in the past but fingers crossed (its all I can do at the moment)

[parma]

Me too..received email but not me, been waiting for a call back for over 2 hours....Dan your scarf is n the way

[Voodooman]

https://cdn.discordapp.com/attachments/473526793073066005/812028709129289738/Capture_2021-02-18-13-31-51.png

The only redeeming thing I have seen from this entire issue. This comment.

[alex andrew]

Go to your invoice for 2021 -- credit card is usually there (if you clicked off to save it for future payments).
If you click to print the invoice, your account number is listed under your address on the printable version.

thank you very much !

i can see the rectangle showing the card, then ****^^^^ ( last four digits ), but cannot access it, lol, my mouse is tired of clicking around

[bones]

Seriously. It's all over social media too. Not showing themselves to be good stewards of people's private information! I'd be apologizing fast if I were them.

Social media yes
Media no

Funny that ???

[Ultra & Proud]

Credit card number probably safe. The account manager goes to the Ticketmaster portal. This email was just scarf/contact info stupidity.

[Joe Kool]

I got the same. Account number and address of someone else instead of me. I guess I can assume someone else received my name and address and account number. Thanks MLSE for keeping my information confidential. What a disaster....

[benito]

https://twitter.com/TorontoFC_STM/status/1362495016443252741/photo/1

[alex andrew]

it was fixed for me !

[OgtheDim]

Yup, new emails out - came in during the Mars Landing so didn't notice.

[Red CB Toronto]

Yup, new emails out - came in during the Mars Landing so didn't notice.

Yep the Mars landing was the distraction they needed. ( :

[TorcidaSplit]

Notice how they're apologizing for sending me someone else's info and not for sending my info to someone else.

[FootBallAZ]

I actually connected with the gentleman whose info was shared with me .

Easily found him and his work place
I'm not happy at all - my address is a permanent address .

I know not much can be accessed but I'm very private and now some random knows my info .

I know there's a chance it gets filter into social inbox and missed all together


I def want compensation for this I'm losing all trust with this club I'm not what more to say.

[Blindside16]

The only way back from this SNAFU in my opinion is MLSE must be very transparent on how something like this can happen. In this day of age it is ridiculous to think that a multi billion dollar corporation can screw up something as simple as sending out an email to the proper person when in theory it should all be logged together. I'm going out on a limb and saying at least 1 person lost their job over this

[flatpicker]

I never received any emails at all. Should I be concerned?
No news is good news? Or did they unexpectedly cancel my membership?
:skep:

[eustacchio]

The only way back from this SNAFU in my opinion is MLSE must be very transparent on how something like this can happen. In this day of age it is ridiculous to think that a multi billion dollar corporation can screw up something as simple as sending out an email to the proper person when in theory it should all be logged together. I'm going out on a limb and saying at least 1 person lost their job over this

Internship is more likely.

I'm guessing it's something stupid like a column got shifted a row or two before a MailChimp import.

[Captain]

Has there been any further word on our "package". They screwed up the email about them and then nothing. Has anyone else received this?

[Joe Kool]

Has there been any further word on our "package". They screwed up the email about them and then nothing. Has anyone else received this?

Nothing received yet. I would expect it to come sometime before MLS opener which is almost another month away.

[nfitz]

The email on Sunday about the A41 kit, mentioned that "your 2021 Edition Member Scarf will be arriving in April"

[alex andrew]

scarves in april !

[TFC1986]

Interesting to see if I'll receive an one...I got the refund cheque and won't be renewing some seats

[Joe Kool]

So I really thought these member scarves would be received by the first CCL game but that came and went. Got some postcards so I know they have my address right....

[Red CB Toronto]

So I really thought these member scarves would be received by the first CCL game but that came and went. Got some postcards so I know they have my address right....

I actually received two different postcards a few days apart, but no scarf yet.