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View Full Version : TFC FO - WHO/HOW do I contact them



Ossington Mental Youth
07-28-2011, 08:55 AM
Im absolutely livid they let/sold tickets to nicaragua supporters (not even real esteli supporters) in our section (117). We have an away supporters section, they should be there, not in TFCs supporters section. Its offensive and on a bad night could lead to confrontations (although ideally cooler heads prevail). Get your act together.

I rarely complain about these things but christ, this is without a doubt one of several things they really fucked up with re: this game.

liv4evr
07-28-2011, 09:01 AM
As much as I agree with the point you're making, I doubt the FO really cares. There wasn't even 10,000 there so to them a ticket sold is money in the bank. The best way to keep away fans out of the supporter section is for the supporters to buy their damn seats for matches like these!! But when season ticket holders opt out, these seats go to the general public, and there's nowhere on the site that asks "are you a fan of the away team"...so they have no way of knowing.....

menefreghista
07-28-2011, 09:01 AM
They were probably just happy to have sold the tickets.

Security and stadium staff probably didn't have the training or the smarts to move them to an empty section. There was plenty of room to move them to last night.

ryan
07-28-2011, 09:02 AM
So where should they be put then?

Not that I disagree with what you are saying, I entirely do, I do want anything but red in the south stands and the same thing happened at the Canada/Ecuador match which had me annoyed.

Anyways, these away fans acquire south end seats, should they be relocated? To where? Does BMO have the legal right to force them to move seats? Every other seat in the house is more expensive, so will it start a trend of away fans buying cheap seats to get relocated to more expensive seats?

Just wondering what you think they should do about it that makes sense.

I suppose we could always just kick the crap out of some away fans some night, that'll force their hand.......I kid. http://www.realsportszone.com/forum/images/smilies/shifty.gif

menefreghista
07-28-2011, 09:04 AM
Does BMO have the legal right to force them to move seats?

Yes they do.

Ossington Mental Youth
07-28-2011, 09:05 AM
Up by the north east end like the rest of the supporters and yes they should be asking, no you cant enforce it but if you offer it its likely they will take it

menefreghista
07-28-2011, 09:07 AM
Up by the north east end like the rest of the supporters and yes they should be asking, no you cant enforce it but if you offer it its likely they will take it

They can enforce it. The question is do they want to?

They have a designated away section for a reason.

Red CB Toronto
07-28-2011, 09:14 AM
Problem is anyone can buy a group batch of tickets, it is simply a min amount to get the group rate/discount, so they might not really know who these people are unless it came through a team or something.

Suds
07-28-2011, 09:18 AM
While I agree that the FO should be aware of such things, unless Ticketmaster makes a point of notifying ticket purchasers on their site how can they stop it? The best they can do be be aware of it and keep an eye on it at BMO. They can't stop someone from buying tickets and I guess unless they feel there will be an issue they will not bother relocating them.


BTW - I was in 114 last night and there were Nicaragua fans by us. They were a great group of folks.

reggie
07-28-2011, 09:29 AM
im pissed at the FO because we didnt beat that team 5 6 nil.

Section 117
07-28-2011, 09:35 AM
I had issues with a Vancouver fan during the first time we played the second leg in the torrential down pour.

I made the comment to the security guard who is a stand up guy, he understood. Shit got heated and long story short buddy was asked to move and then as he was leaving he tossed a beer at me and was promptly thrown out.

IMO the problem is when people go online to buy tickets they don't ask if you are supporting the home or away team. So people just buy the tickets they want without any idea of where they are sitting

Ossington Mental Youth
07-28-2011, 09:40 AM
I understand that not everyone will be picked out but the FO would do well to direct supporters to the away supporters area

Ossington Mental Youth
07-28-2011, 09:41 AM
FTR the girls were cute

phonzo
07-28-2011, 09:41 AM
There were a few in 113/112; I mentioned it to guest services that it's probably not a great idea. They then moved them to 120.

Ossington Mental Youth
07-28-2011, 09:41 AM
There were a few in 113/112; I mentioned it to guest services that it's probably not a great idea. They then moved them to 120.

perfect, this is what should be done but without having to ask

SuperTCP
07-28-2011, 09:54 AM
They should put something in place for all soccer matches at BMO Field. I know the feeling O.M.Y. felt last night. Cheering on Canada (in Canada) while getting dirty looks from Jamaican Supporters is not fun. Neither was cheering on Juventus surrounded by Sporting fans. And once had major altercations with NYRB fans sitting in our area.

West220Side
07-28-2011, 10:40 AM
FTR the girls were cute

This ^

BeachTory
07-28-2011, 11:17 AM
Tickets need to be clearly marked "no fans will be seated in this section wearing Blue"
This is done many places and we certainly have the technology if ticketmaster can generate tickets for venues like Massey Hall marked " obstructed view' and the like.

And yes the staff need to enforce. This is a security issue

ganzo_thebest
07-28-2011, 11:24 AM
FTR the girls were cute

^^^^
If there are no pictures, it didn't happened!!!

:drum::drum::drum::drum:

Whoop
07-28-2011, 11:31 AM
I had issues with a Vancouver fan during the first time we played the second leg in the torrential down pour.

I made the comment to the security guard who is a stand up guy, he understood. Shit got heated and long story short buddy was asked to move and then as he was leaving he tossed a beer at me and was promptly thrown out.

IMO the problem is when people go online to buy tickets they don't ask if you are supporting the home or away team. So people just buy the tickets they want without any idea of where they are sitting

Odds are people will just buy the cheapest seats first.

Ticketmaster should have it set up where once you pick the tickets it forces you to select where you want to sit instead of "best available".

And I don't see Ticketmaster changing that.

Or if you call into TFC office they should ask you who are supporting... but again, I can't see them changing that.

But as pointed out.... when you're forced to sell tickets (i.e. CCL matches, Canada games) instead of relying solely on STH... TFC/CSA doesn't care even though they should.

ochos
07-28-2011, 11:36 AM
This is a huge security issue that needs to be addressed. It's laughable that the FO/Security have taken measures to confront some of the things their own supporters have done (smoke bombs, etc...) yet still choose to be naive over such an obvious concern that we've had for years.

Their lack of proactivity, or even recognition on this issue can be seen as typical "North American", mickey mouse BS. I call on every member of Red Patch, NEE, U-Sector and any other South End SSH to immediately demand action before something unfortunate does happen down the line, whether it's at a TFC or Canada game.

The Toronto Police, Security and TFC FO should all be very concerned with this issue.

Globetrotter
07-28-2011, 11:36 AM
There were a few in 113/112; I mentioned it to guest services that it's probably not a great idea. They then moved them to 120.

and on a night that it's close to a sell out? good job that they were moved, but the point of the thread is that they were in there in the first place, which might have been problematic if there were no empties to be moved to.

nickio
07-28-2011, 11:38 AM
There were a few Nicaraguan fans sitting in 114 and there was enough insults going both ways towards the end, although to me it looked like some of the TFC fans were pushing it. At one point we thought a fight was going to break out as one of the Esteli Fans tried to get at TFC fans, but nothing came out of it. Security was nowhere to be seen and no one was paying attention.

nickio
07-28-2011, 11:51 AM
My experience from last night and complaint to MLSE:

To whom it may concern:

I just wanted to bring to your attention a Security concern that I observed at the Real Esteli Game on July 27th, 2011.

My family was surprised to see that a significant group of away team Fans were seated in the Toronto FC supporter section (114). I understand that it was a low attendance game, however I was further disappointed that Security did not pay attention or monitor the group. This was obvious after Real Esteli goal several fights almost broke out (pushing and shoving), and there was a significant amount of foul language in the stands with extreme racist remarks.

The distressing issue for my family was not only that security was not paying attention, but there was also no visible security within a reasonable vicinity that we could get a hold of, in a reasonable amount of time, should a more serious issue arise.

This was sent to them through the "Contact Us" section of the Website, under the "concern" subject. I hope it gets through.

Please address this problem by preventing away team fans in the supporters section in the future, and by providing a better supervised security monitoring- especially in the areas of concern.

jimiv
07-28-2011, 12:04 PM
Both the FO and ticketmaster should have a statement on supporters section tickets that clearly states opposing kits/colours are banned from these sections. Follow that up with signs at the entrances.

OR let the supporters groups control these tickets...

:)

Fort York Redcoat
07-28-2011, 12:09 PM
and on a night that it's close to a sell out? good job that they were moved, but the point of the thread is that they were in there in the first place, which might have been problematic if there were no empties to be moved to.

I love your optimism but I can't foresee an absence of 10-12 free seats any given game.

DichioTFC
07-28-2011, 12:12 PM
during last year's match against arabe unido, i was at the top of 110 and i was having a back and forth with some guy two sections over. last year's cruz azul match, i was in 225 going at it with a group of mexican fans in the same section.

after both instances we shook hands and laughed about it. to me, thats the way it should be.

Wagner
07-28-2011, 12:20 PM
yeah, it was a bad scene.
i was tweeting it last night.
in 115, there was an away fan...stirring it up in 115.
but TFC supporters getting tossed.

they should escort all away fans to the north end, or 104 sort of thing.

Ossington Mental Youth
07-28-2011, 12:29 PM
so noone has a direct email/phone number?

FreekAce
07-28-2011, 12:53 PM
call your rep and have them give you the info.

Ossington Mental Youth
07-28-2011, 12:57 PM
good call, thanks

redcard
07-28-2011, 01:04 PM
My experience from last night and complaint to MLSE:

To whom it may concern:

I just wanted to bring to your attention a Security concern that I observed at the Real Esteli Game on July 27th, 2011.

My family was surprised to see that a significant group of away team Fans were seated in the Toronto FC supporter section (114). I understand that it was a low attendance game, however I was further disappointed that Security did not pay attention or monitor the group. This was obvious after Real Esteli goal several fights almost broke out (pushing and shoving), and there was a significant amount of foul language in the stands with extreme racist remarks.

The distressing issue for my family was not only that security was not paying attention, but there was also no visible security within a reasonable vicinity that we could get a hold of, in a reasonable amount of time, should a more serious issue arise.

This was sent to them through the "Contact Us" section of the Website, under the "concern" subject. I hope it gets through.

Please address this problem by preventing away team fans in the supporters section in the future, and by providing a better supervised security monitoring- especially in the areas of concern.

i highlight the fact the all visiting support should be seated in the away supporters section regardless of what their ticket indicates...again this should be security enforcing this issue...let you account rep know as well I have already notified mine, and i got the point across...

Carefree
07-28-2011, 01:10 PM
Odds are people will just buy the cheapest seats first.

Ticketmaster should have it set up where once you pick the tickets it forces you to select where you want to sit instead of "best available".

And I don't see Ticketmaster changing that.

Or if you call into TFC office they should ask you who are supporting... but again, I can't see them changing that.

But as pointed out.... when you're forced to sell tickets (i.e. CCL matches, Canada games) instead of relying solely on STH... TFC/CSA doesn't care even though they should.

Have you ever bought tickets to an event in the U.S. on Ticketmaster? They actually allow you to pick the exact seats you want on a map of the venue. They've been doing this for a few years down there, so it's not that the technology doesn't exist. I guess they just can't be bothered with implementing this in Canada.

menefreghista
07-28-2011, 01:19 PM
Have you ever bought tickets to an event in the U.S. on Ticketmaster? They actually allow you to pick the exact seats you want on a map of the venue. They've been doing this for a few years down there, so it's not that the technology doesn't exist. I guess they just can't be bothered with implementing this in Canada.

I remember looking to go to a Washington Capitals home playoff game. When I wanted to check for tickets on ticketmaster, your credit card needed to have a postal code from a certain distance to the city to even be able to make a purchase.

Heathen
07-28-2011, 01:21 PM
yeah, it was a bad scene.
i was tweeting it last night.
in 115, there was an away fan...stirring it up in 115.
but TFC supporters getting tossed.

they should escort all away fans to the north end, or 104 sort of thing.

you talking about the guy in the lumberjack shirt who got tossed for (allegedly) kicking someone, not sure why his friend was thrown out too about half an hour later

Boondaddy
07-28-2011, 02:08 PM
the fact that travelling support is able to purchase tickets in our supporters sections is completely dumb and irresponsible. Just make the away support sections just as cheap as ours so there is no squabbling or need to sit anywhere else...easy.

If they come in then security should be sending them back.

RPB_RED_NATION_RPB
07-28-2011, 02:19 PM
mlse have no clue on how to run a football club....this is not surprising..

Designated away section...it simple!!!! Like any other team in the world would do

s2cazz
07-28-2011, 02:26 PM
the fact that travelling support is able to purchase tickets in our supporters sections is completely dumb and irresponsible. Just make the away support sections just as cheap as ours so there is no squabbling or need to sit anywhere else...easy.

If they come in then security should be sending them back.

think of it from their perspective. If you were travelling support wouldn't you WANT to sit with your fellow supporters? This is what I don't understand about MLSE. Not only would putting all away support together be safer and less chance for trouble. It would be doing the travelling support a service and would add to the perceived value and overall increase experience for them as a customer.

I'm sure if given the option those travelling supporters would want to sit with their fellow supporters.

Greatest Ripoff
07-28-2011, 02:40 PM
Have you ever bought tickets to an event in the U.S. on Ticketmaster? They actually allow you to pick the exact seats you want on a map of the venue. They've been doing this for a few years down there, so it's not that the technology doesn't exist. I guess they just can't be bothered with implementing this in Canada.

They have it Canada. This is how you buy Jays tickets.

menefreghista
07-28-2011, 02:54 PM
They have it Canada. This is how you buy Jays tickets.

Yes. Its a pretty cool feature.

eustacchio
07-28-2011, 03:05 PM
^ My company does exactly that, makes ticketing software.

I don't think there's a way to really do that automatically. If you don't know that you should be in a designated area how are you going to know?

You'd have to buy tickets in a block (the way RPB does away trips), you'd have to call to talk to someone, or the seat map would have to label the section as 'away support' and you would have to know that the section exists.

There's nothing stopping you from buying seats where ever you want though.

menefreghista
07-28-2011, 03:06 PM
There's nothing stopping you from buying seats where ever you want though.

I know that.

But they should put disclaimers.

eustacchio
07-28-2011, 03:14 PM
Unfortunately, they only use Best Available for TFC games online, so there's really no where to put a disclaimer.

I guess you should know that a "supporter's section" is going to be filled with hometown supporters, but...

ensco
07-28-2011, 03:16 PM
TFC have probably slipped into the red with the DP signings. They're probably not interested in anything that requires them to increase costs these days.

jaahuuu
07-28-2011, 03:36 PM
Ticketmaster gave you the option of picking Italy/Serbia-Montenegro/Neutral when they played at the dome, and that was 6 years ago.

Surely they could do this now, and if they put a disclaimer on the ticket buying page that says something like "Visiting team supporters that buy seats in TFC supporters sections will be removed from their seat and forced to purchase a new ticket in the visiting team supporters section or leave the stadium" that would cut down on any issues.

eustacchio
07-28-2011, 03:44 PM
They used to use our software at the dome until this season.

EDIT: That may just been the Jays.

nickio
07-28-2011, 05:10 PM
TFC have probably slipped into the red with the DP signings. They're probably not interested in anything that requires them to increase costs these days.

I highly doubt that, the salary for the Team is a fraction compared to that of the Leafs or Raptors, and they still sell a very decent amount of tix on regular basis. Have to remember you don't see all the people at the stadium that bought tickets.

It should also never effect the security and safety of the fans during games. I could care less what their ticket demand is when a fight is about to break out next to my family and security is nowhere to be seen on top of that. It's one of those things that can bite them in ass one of these days with a few lawsuits or disqualification/fine from the competition.

Wull
07-29-2011, 06:53 AM
Paul replied saying it was something he was working on yesterday

Ossington Mental Youth
07-29-2011, 07:09 AM
awesome.
i contacted a ticket rep and he logged a suggestion.

Phil
07-29-2011, 07:16 AM
Its a league game, some people have roots to their home countries and will support them over us as a 'one time' game.

As well, factor in that the cheapest ticket is in the south so people can go online anywhere and snag those seats easily. I don't think there is any cause for concern especially when our own fans don't show up. Everytime we see an issue flaring up security has been more than willing to work with us.

As for the money, its laughable. They are most likely paying less for our DP's combined than some bench players on the Leafs. Of course they want to keep costs down but the paranoia about this is getting laughable.

Ossington Mental Youth
07-29-2011, 07:29 AM
Its a league game, some people have roots to their home countries and will support them over us as a 'one time' game.

As well, factor in that the cheapest ticket is in the south so people can go online anywhere and snag those seats easily. I don't think there is any cause for concern especially when our own fans don't show up. Everytime we see an issue flaring up security has been more than willing to work with us.

Dont care why theyre there, they shouldnt be in our section.
Realistically i know no fights are going to start, I just dont want other supporters in our supporter section which seems pretty damn reasonable. If i have to mask it as a security concern so its considered so be it. After all one never knows, it could go wrong in the future, thats something they should keep in mind.

lobo
07-29-2011, 09:28 AM
think of it from their perspective. If you were travelling support wouldn't you WANT to sit with your fellow supporters? This is what I don't understand about MLSE. Not only would putting all away support together be safer and less chance for trouble. It would be doing the travelling support a service and would add to the perceived value and overall increase experience for them as a customer.

I'm sure if given the option those travelling supporters would want to sit with their fellow supporters.

i'm gonna guess these real esteli supporters were not technically 'travelling supporters' ... more likely the local nicaraguan community, and they bought cheap tix together

but again, a few simple business rules about supporter sections would handle this

snapey
07-29-2011, 12:30 PM
While I really do love the atmosphere and entertainment the Red Neck Boys have continued to bring to BMO field for the last 5 years, get over thinking there is only one supporters section.
Whomever buys a ticket wether first time supporter or not is a SUPPORTER and thank God Home or Away fans dressed in Red or not are coming at least their filling the seats, the attendance this year has been dismal but part of that problem is the product on the pitch! Even when I have a few pints they still look awful!
This year has been dismal you boys deserve credit for sticking with the team through thick and thin but I have only seen three games this year, partly because I bring my kids and having late evening Saturday kick offs is stupid and does not work for me, nowhere in the world do they kick off at 7pm or 8pm on a weekend and if its for GOL TV its a joke because its the worst station on the Air. Someone tell MLSE its not Hockey Night In Canada lol
Anyway probobly going to give up my seats next year based on pitiful product on the field and rediculous weekend kick off times but wanted to thank you for the entertainment you bought to BMO but keep in mind you are not the only fans! (it should never have been described as the supporters section in the first place, need a lakeside or southend name etc. this pisses other supporters off!)
I am an ex pat and was told I bought one of first season tickets 5 years ago love the beautiful game but so mad at this years antics together with my home team Birmingham city going down what a fuchin year for football in our household.
ps should have said Red Patch Boys not Red Neck lol
and let me know when you have finished singing the Dichio song..get over it.
Enjoy the boys in red you deserve better!
X Fan:scarf:

Phil
07-29-2011, 12:35 PM
^^^The late Saturday games make sense in the summer because its too hot and we have all seen the team loose steam on the pich under the afternoon sun.

Almost all other MLS sides in hot temperatures play Saturday evening games and we are seeing why.

Anyhow, I believe most of the objection is about the south in general and not in our specific areas. As you will see, we have a good concentration of RPB's in 112 and 111 but the members are spread out all over the stadium.

Its a shame about Birmingham going down, I expect they will be promoted soon.

Cheers

BFin
07-29-2011, 12:36 PM
Here we go!

Edit: Upon reading his message twice I don't get if he's chirping or complimenting?

Phil
07-29-2011, 12:39 PM
Here we go!

Edit: Upon reading his message twice I don't get if he's chirping or complimenting?

I think he is taking the piss a bit.

Lets be welcoming :D

Ossington Mental Youth
07-29-2011, 12:39 PM
no clue.
TL: DR

snapey
07-29-2011, 12:50 PM
Just to be clear, no ones taking the piss here just letting you know how pissed off I am with the Club TFC as a whole not RPBs I wanted and appreciate your perspective on this year..............surely as passionate as you are it must feel bad for you this year!
Have nowhere else to go, MLSE isnt listening!

Ossington Mental Youth
07-29-2011, 01:05 PM
ah, thanks for the support man, much appreciated

Wull
07-29-2011, 01:27 PM
http://s3.amazonaws.com/kym-assets/photos/images/original/000/131/351/eb6.jpg?1307463786

Brooker
07-29-2011, 01:40 PM
While I really do love the atmosphere and entertainment the Red Neck Boys have continued to bring to BMO field for the last 5 years, get over thinking there is only one supporters section.
Whomever buys a ticket wether first time supporter or not is a SUPPORTER and thank God Home or Away fans dressed in Red or not are coming at least their filling the seats, the attendance this year has been dismal but part of that problem is the product on the pitch! Even when I have a few pints they still look awful!
This year has been dismal you boys deserve credit for sticking with the team through thick and thin but I have only seen three games this year, partly because I bring my kids and having late evening Saturday kick offs is stupid and does not work for me, nowhere in the world do they kick off at 7pm or 8pm on a weekend and if its for GOL TV its a joke because its the worst station on the Air. Someone tell MLSE its not Hockey Night In Canada lol
Anyway probobly going to give up my seats next year based on pitiful product on the field and rediculous weekend kick off times but wanted to thank you for the entertainment you bought to BMO but keep in mind you are not the only fans! (it should never have been described as the supporters section in the first place, need a lakeside or southend name etc. this pisses other supporters off!)
I am an ex pat and was told I bought one of first season tickets 5 years ago love the beautiful game but so mad at this years antics together with my home team Birmingham city going down what a fuchin year for football in our household.
ps should have said Red Patch Boys not Red Neck lol
and let me know when you have finished singing the Dichio song..get over it.
Enjoy the boys in red you deserve better!
X Fan:scarf:

Then why didn't you go back and change it? Because you're just here to troll.

When are people going to stop singing the Dichio song? Get over what? String together a sentence that makes sense.

Now I'm kinda glad Birmingham is on the brink of going into administration.

BFin
07-29-2011, 02:15 PM
I'm still confused.

nickio
07-29-2011, 02:26 PM
Pretty standard response from Fan service, but it looks like it got through:

Thank you for your email.
Thank you for the feedback regarding this issue. We're sorry that security did not respond quickly as it's sometimes tough to see all the action taking place in the sections, but we do have security at the top of each section and we usually have more security for the supporters section. For the future please let security know immediately if there are any problems or you could also text Guest Assist as well that way we can respond as quickly as possible to get these types of situations under control immediately.
Your email has been passed around and it is being addressed by top management and our security team. Were trying to establish a new way to segregate our supporters from supporters of the opposing team to avoid these kinds of problems for the future.
If you have any further questions or would like to discuss this issue, please feel free to contact me on our Fan Services Hotline at 416.815.5574

Brad
Fan Services

Heathen
07-29-2011, 02:39 PM
Then why didn't you go back and change it? Because you're just here to troll.

When are people going to stop singing the Dichio song? Get over what? String together a sentence that makes sense.

Now I'm kinda glad Birmingham is on the brink of going into administration.

No need to bring other affiliations into it, I'm Birmingham City and there're other Blues fans who've supported TFC loyally.

rocker
07-29-2011, 02:43 PM
sometimes I don't mind visiting supporters nearby.... gets the passion going that much more ;) As long as we outnumber them, of course!

I remember at the Canada-Jamaica game having Jamaicans a few seats down from us. It was great! You could say things outloud that would annoy them. :) I got way more passionate than if they'd been far away in a separate section!!! haha.